Privacy Policy

This Privacy Policy explains how TrueKPIQ ("TrueKPIQ", "we", "us", or "our") collects, uses, shares, and protects information in connection with our software and services. If you do not agree with this Policy, you should not use our services.

Last updated: September 4, 2025

1) Information We Collect

• Account information: name, email address, password (hashed), organization details, and communication preferences.
• Business and integration data:financial, POS, inventory, and other KPI-related data that you connect or upload from services you authorize (e.g., accounting or analytics providers).
• Usage data: pages viewed, feature interactions, referrers, session duration, and campaign attribution.
• Device and log data: IP address, browser type, operating system, device identifiers, timestamps, and error logs.
• Support communications:messages, feedback, and related metadata when you contact us.

2) How We Use Information

• Provide, operate, and maintain the services.
• Generate analytics, reports, forecasts, and scenario modeling.
• Personalize features and improve performance and usability.
• Detect, prevent, and address security or technical issues.
• Communicate service updates, transactional notices, and support.
• Send marketing communications with your consent and allow you to opt out at any time.

3) Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service providers: vendors who support hosting, storage, analytics, communications, and security—bound by confidentiality and data protection obligations.
• Third-party integrations you enable:data is shared with services you explicitly connect for integrations. Disconnecting an integration stops ongoing sharing.
• Compliance and safety: to comply with laws, legal process, or to protect rights, safety, and the integrity of our services.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to continued protection of your information.

4) Cookies and Tracking

We use cookies and similar technologies for authentication, remembering preferences, and measuring performance. You can control cookies through your browser settings, but some features may not function properly if disabled.

5) Data Retention

We retain information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion as described below.

6) Security

We implement administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7) Your Choices and Rights

• Access, correct, update, or delete certain account data.
• Export your data where technically feasible.
• Opt out of marketing communications using unsubscribe links or by contacting us.
• Disable or remove third-party integrations in your account to stop ongoing data sharing with those services.

To exercise rights, contact us at truekpiq@gmail.com. We may ask you to verify your identity before fulfilling requests.

8) International Transfers

If we transfer information across borders, we apply appropriate safeguards consistent with applicable data protection laws.

9) Children’s Privacy

Our services are not directed to children under 13 (or the age required by local law). We do not knowingly collect such data.

10) Changes to This Policy

We may update this Policy from time to time. Material changes will be posted here with an updated "Last updated" date. Your continued use of the services after changes indicates acceptance.

11) Contact Us

Questions about this Policy or our practices? Contact truekpiq@gmail.com.